Network uptime and quality of service is of primary concern to AccessTEL and a key differentiator with our competitors. Network uptime is also the most vital component of achieving the committed quality of services. It is for this reason the AccessTEL 24 x 365 Network Operations Center (NOC) is staffed with skilled personnel to monitor, manage and troubleshoot network issues to maintain the expected and committed Quality of Services (QOS).
We have developed 2 types of teams to manage our network elements. While a central Core team manages the Network Core element, 4 separate Access teams manage the Network Backbone and Network Distribution elements. Access teams in their respective regions are responsible for managing both the Network Backbone and Network Distribution elements in their respective regions.