AccessTEL offered co-location packages range from as low as a single U to full cabinet space with gigabit (1000 megabits/second) Ethernet connectivity to the AccessTEL Data Center core IP network.

AccessTEL Co-location Facility was designed from the ground up to serve our clients data housing needs. Unique rack configurations, air conditioning, true online power system having 24 hour battery back-up plus generator for long term power outages, video surveillance, on-site security measures assures that all AccessTEL client servers are safe and run optimally. The Co-location Facility is monitored and staffed 24 hours a day, 7 days a week with escorted access granted at anytime.

The AccessTEL network can provide client Server connection via a 10 Mbps (megabits/second) Ethernet, 100 Mbps fast Ethernet, or 1000 Mbps gigabit Ethernet connection. Other options are available upon request. Please speak to our sales dept about any additional services you may need.

Features of AccessTEL Co-location Service:

•	High Performance Switched 10Mbps, 100Mbps and 1000Mbps Port Plans.
•	Reliable High Speed Internet/Intranet at Great Rates.
•	24 Hour Staffed Network Operation Center.
•	Simple Migration Path to 100Mbps and 1000 Megabit Service as Your Needs Grow.
•	Full Facility 24 / 365 Battery Backup and Emergency Generator.
•	Secure Facility with Digital Surveillance Cameras.
•	Climate Controlled Environment.
•	All basic Co-location Services are included in our basic plans - no per server charges, no charges for IP addresses, no charges for standard power.

Co-Locate with Confidence:

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Co-Locate a web server, voice, or network equipment at our high-speed Data Center and have your equipment connected to our fully redundant Internet Exchange connections - enjoy the benefits of true high speed throughput.

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We built our network from the ground up with fully redundant self healing Satellite links. Our Network Operation Center is staffed 24 hours per day, 365 days per year monitoring network connections and providing support around the clock. We always keep plenty of reserve bandwidth ensuring reliable service. Our standard of keeping our bandwidth utilization below 70% gives our clients consistent and reliable service.

Please call us at 9335607-10 or email us at sales@accesstel.net for solution and pricing.

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NETWORK SECURITY

Security is generally regarded as a cost, rather than a revenue generator. The return on investment is not readily apparent and is often difficult to quantify which generally causes a problem when it comes to budget allocation. AccessTEL believes that it is often necessary to look at the bigger picture for example, downtime caused from unauthorized people getting into your network and increasing productivity/flexibility/effectiveness/profitability by allowing secure remote access to your network by authorized employees away from the office. It is necessary to prevent unauthorized access to our clients network while at the same time authenticate the identity of authorized users and computers to maintain an appropriate level of network service operations and optimal network performance.

AccessTEL Provides Network Security addressing five main security objectives:

Benefits of AccessTEL Network Security:

Stop Hackers/Unauthorized Entry

Stop security breaches before they happen or, at worst, quarantine attacks in order to minimize disruption.

Increased Productivity

Limit or eliminate access to non-critical resources addressing potential security issues and improving productivity.

Improved Visibility and Control

Know who is connecting to the network, how they are connected and what they are accessing.

Legislative Compliance

Deploy security procedures and solutions to address the legalities associated with use of e-mail and the Internet.

Control and Management

Set strategic levels of security ensuring that the right people have the right level of access at any one time, and have the ability to amend this instantly, for example when people leave the organization.

Better Use of IT Resources

Monitor and manage spam and unauthorized web browsing ensuring adequate bandwidth for mission-critical applications.

Data Protection

Control the flow and content of data in and out of the organization protecting client, supplier and organizational confidentiality.

Types of Network Security Supported by AccessTEL:

Authentication

Controlling who has access to what data is a central theme of information security. Security built around passwords is too easy to defeat. User authentication becomes even more important when the user is remote. Whether users are dialing in from home into a Remote Access Server (RAS) solution or using a VPN connection these links provide the single most vulnerable link into a network. If an electronic identity can be faked the connection will provide an open path in the system.

Strong authentication addresses any of the vulnerabilities of single authentication. Furthermore, this stops an authorized user accidentally accessing another user's resource and allows that administrator to track all events linked to each individual user where necessary. Strong authentication can be achieved by incorporating more than one means of authentication: Something you have. Something you know. Something you are.

IDS - Intrusion Detection System

Intrusion Detection Systems are designed to alert system managers to potential trouble whether it is from an internal or external source. Commonly attackers make a tentative probe first, wait to see if it is detected and then home in on a subsequent attempt. IDS is an intelligent system that reads and interprets the contents of log files from routers, firewalls, servers and other network devices to identify the type of traffic on the network and network activity patterns. The IDS responds to alerts by raising an alarm, activating an automatic response action to limit potential damage and attempts to identify the intruder and correlate evidence of activity.

The main types of IDS:

•	Network-based	- looks for attack signatures and monitor network backbones.
•	Host-based	- defends and monitors the operating and file systems.
•	Application-based	- monitors only specific applications.
•	Signature -based	- looks for patterns in events specific to known attacks.
•	Anomaly-based	- looks for anomalies in network activities that may indicate attacks.

Firewall

A perimeter security measure permitting only authorized LAN access to and from the Internet. Access can be administered according to job description and user requirements rather than a 'one rule suits all' basis. The firewall analyses the traffic routed between the network and the Internet, both inbound and outbound, against set access criteria. Non-compliant traffic is stopped. Firewalls fall into four categories: packet filters, circuit level gateways, application level gateways and stateful multilayer inspection firewalls.

Packet Filters

Operating at the Network layer of the OSI analyzing each packet is against a pre-determined set of criteria before being forwarded. Once analyzed the firewall can drop the packet, forward it, or send a message to the originator.

Circuit Level Gateways

Operating at the session layer of the OSI. TCP handshaking between packets is analyzed to determine the legitimacy of requested sessions. Packets are not filtered by circuit level gateways.

Application Level Gateways (Proxies)

Application specific, filtering packets at the application layer of the OSI model. An application level gateway that is configured to be a web proxy will not allow any ftp, gopher, telnet or other traffic through. User activity and logins can also be logged.

Stateful Multilayer Inspections

A combination of the above firewalls. Packets are filtered at the network layer to determine whether session packets are legitimate and contents of packets are analyzed at the Application layer. Algorithms identify and process application layer data as opposed to application specific proxies.

Email Security

Emails present a wide range of risk, notably the leakage of sensitive information and potential legal liability for employee email conduct.

A Good Email Security Solution Will:

•	Be based on a clear internal email usage policy.
•	Identify and remove viruses at the point of entry to the network whether within an email body or attachment.
•	Identify and quarantine suspect file types and any mismatches between file suffix and content.
•	Implement user-defined policies to control the release of company data as email attachments.
•	Enable unwanted email sources and addresses to be blocked.
•	Attach legal disclaimers to all outgoing messages.
•	Protect against spam and spoof attacks.
•	Provide detailed analysis and management reports.

Web Access Control

To get the greatest business benefit out of the internet, users need desktop access. However, personal web browsing and web-based email needs to be managed so as not to compromise the organization in any way. To this end web access control is more than just blocking web addresses and protecting from web-borne viruses. It is necessary to administer access rights at user level. Access can be allowed, denied or limited by time-based quota according to policies applied to users, workgroups, computer or the entire network. Policies may be set for web address, specific file types and are often associated with a database of inappropriate websites such as gambling, chat sites and sites with pornographic content.


Please call us at 9335607-10 or email us at sales@accesstel.net for solution and pricing.

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SPAM PROTECTION

Spam has become a serious problem for businesses, wasting employees’ time and costing millions. To combat this growing problem, AccessTEL selected, from a number of applications and services, Spam Assassin one of the most effective and popular solutions. Spam Assassin's unique combination of power and flexibility make it the right choice.

Spam has become a nuisance most of us contend with on a daily (or even hourly) basis. Spam filtering software was designed to combat unwanted pesky e-mails. It works by analyzing individual e-mails to determine whether each is either a message the user wants or can be classified as Spam. The filter looks for things like multiple recipients and key words to weed out the junk. Rejected e-mails are then rerouted from the user’s inbox and dumped in a “junk box”. It’s usually cleared within a certain period of time—every seven days, for example. However, the user can also view these junk e-mails, just in case there is a few he or she might be interested in.

Spam has become part of the modern computer landscape. But that doesn’t mean we should let Spammers hijack our computers to use as their own advertising tools. Even if you get 20 Spam e-mails a day, your inbox is your own workspace. It doesn’t need to be cluttered up and held hostage by junk. AccessTEL supported Spam filtering software allows you to focus on your own work by taking this mess out. Sometimes Spam can also bring dangerous viruses to your computer. AccessTEL supported Spam Protection software is the best way to avoid a devastating virus from destroying your computer.



Please call us at 9335607-10 or email us at sales@accesstel.net for solution and pricing.

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A virus is a type of program that can replicate itself by making (possibly modified) copies of itself. The main criteria for classifying a piece of executable code as a virus is that it spreads itself by means of 'hosts'. A virus can only spread from one computer to another when its host is taken to the uninfected computer, for instance by a user sending it over a network or carrying it on a removable medium. Additionally, viruses can spread to other computers by infecting files on a network file system or a file system that is accessed by another computer. Viruses are sometimes confused with worms. A worm, however, can spread itself to other computers without needing to be transferred as part of a host. Many personal computers are now connected to the Internet and to local-area networks, facilitating their spread. Today's viruses may also take advantage of network services such as the World Wide Web, e-mail, and file sharing systems to spread, blurring the line between viruses and worms.

Viruses can infect different types of hosts. The most common targets are executable files that contain application software or parts of the operating system. Viruses have also infected the executable boot sectors of floppy disks, script files of application programs, and documents that can contain macro scripts. Additionally, viruses can infect files in other ways than simply inserting a copy of their code into the code of the host program. For example, a virus can overwrite its host with the virus code, or it can use a trick to ensure that the virus program is executed when the user wants to execute the (unmodified) host program. Viruses have existed for many different operating systems, including MS-DOS, AmigaOS, Mac OS and even Linux; however, the vast majority of viruses affect Microsoft Windows.

A legitimate application program that can copy itself as a side-effect of its normal function (e.g. backup software) is not considered a virus. Some programs that were apparently intended as viruses cannot self-replicate, because the infection routine contains bugs. For example, a buggy virus can insert copies of itself into host programs, but these copies never get executed and are thus unable to spread the virus. As long as at least some of the copies are able to make copies of themselves, they are still considered viruses; otherwise they are referred to as intended viruses.

AccessTEL Supported Anti-Virus Software Typically Uses Two Different Techniques to Accomplish this:

AccessTEL Anti-Virus Will:

• Detect and quarantine viruses before reaching the internal network and servers.
• Protect workstations and servers against viruses with regular signature updates.
• Check for viruses in attachments as well as in the body of emails.
• Be capable of identifying suspicious file types and virus-like signatures in addition to known viruses.
• Provide the option of excluding file types most likely to be virus carriers.


Please call us at 9335607-10 or email us at sales@accesstel.net for solution and pricing.

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MANAGEMENT & SUPPORT SERVICES

Remote Server Management

A server is a host computer on the network that stores information and performs critical functions for a particular purpose.

AccessTEL Supported Server Types are:

• File Server: General data and file storage.
• Print Server: Management of print queues.
• Web Server: Storage and availability of web documents.
• E-mail Server: Directs email to the appropriate destination.
• Backup Server: Provides redundancy by copying the contents of another server.
• SQL Server / Database Server: Provides access to database files.

The operating system is the single most important programme on a computer and provides a platform to run applications. The most popular PC operating systems are: DOS, Mac, Windows and Linux. Essentially an operating system has two primary functions:

• Management of the computer's hardware and software resources e.g. processor, memory and disk space.
• A stable, consistent method for applications to communicate with the computer hardware.

AccessTEL provides Remote Server Management & Monitoring services 24 hours per day, 365 days per year. AccessTEL supports Linux in all hardware brands.

Using AccessTEL's advanced server management tools, AccessTEL's engineers can remotely perform 99% of the server management functions that an engineer can provide onsite, except for those few activities that require a human being to physically touch the server. In those cases, we utilize our client's staff or deploy our own staff to assist the client.

AccessTEL also utilizes an advanced trouble ticketing and change management system that accepts both manual as well as automated input of incidents and requests. This allows our clients to easily request changes ask questions or log incidents using a simple, straightforward approach. This includes a customized web-based portal that is created for each client, which provides a view into client server environment using data meaningful to the client. AccessTEL's Remote Server Management & Monitoring activities include:

System Administration

Configure, manage, and monitor system level services. Configure and manage operating system level security. Create and maintain file systems and directory structures. Create, modify, and remove user accounts on servers. Management of remote server access as required. Provide administration support as needed for application software installations and upgrades.

Capacity Planning

Perform proactive system level capacity planning and performance tuning as required, Hardware Maintenance - Remotely troubleshoot and resolve hardware problems 24/7, and Coordination of hardware & OS vendor maintenance and repairs for critical events 24/7.

Patch & Firmware Upgrades

Apply patches and new versions as necessary for the operating system, and Perform proactive hardware and firmware upgrades as required.

Daily Backups

Manage system level backup & recovery procedures. Manage daily incremental and weekly full backups to client specifications.

24/7 Operational Support

Troubleshooting, escalation, and resolution of hardware and O/S problems 24/7 including access to trouble ticketing system. Also 24/7 monitoring of all server platforms and operating systems for errors and alerts.

Automated Alert System

E-mail notification of alerts to pre-determined escalation contacts by monitoring system.

Client Portal

Client access to a secure web accessible portal that provides reporting and monitoring information for the hosted systems.

Network Management

The network infrastructure has emerged as one of the most mission critical elements of any organization. Users have become system dependent and any interruptions in service have an immediate impact on day-to-day activities and overall productivity. Therefore, it is critical to maintain optimal network performance.

In an ever evolving environment this is often very draining on both personnel and financial resources. It is important to maintain a balance between managing and maintaining the existing infrastructure and working on other projects and developments.

AccessTEL monitoring and management services offer multiple operating system support and will provide complete control of your systems whilst enabling you to spend more time on your business. As a result, the factors that contribute to most system failures can be anticipated, assessed and dealt with well before they cause problems.


Benefits of Choosing AccessTEL:

• Maximum performance and value from existing investments.
• Centralized management.
• Remote management, support and maintenance.
• Predictable service levels.
• Overview and monitoring of system configuration.
• Bandwidth usage and performance reports.

Network Support

A failure in your network can cost your business money and possibly compromise your reputation and the confidence held with your clients and staff. Hardware and software failure is just one area for consideration when looking at the level of support and back-up that your infrastructure requires. Other areas for consideration are: theft, physical damage, security breaches and systems failures.

AccessTEL provides a range of professional support services for voice and data infrastructures to give you the peace of mind that you have policies and service level agreements in place for an efficient and timely resolution, should anything go wrong.

Benefits of Choosing AccessTEL:

• Hardware and software updates.
• Reduced downtime.
• Guaranteed response time.
• Remote support management.
• Cost control.
• AccessTEL's investment in skills and equipment.
• Resolution and fix by certified systems engineers.
• Compensation of skill gaps.
• Knowledge transfer opportunity.

Whether it's 24/7, 8-5 or "after-hours" support you need, AccessTEL can cost-effectively keep your servers running at peak performance. Our services have been proven to reduce IT operating costs by 50% or more while increasing services levels substantially.

Please call us at 9335607-10 or email us at sales@accesstel.net for solution and pricing.

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OFFICE-TO-OFFICE PBX

Converged solutions are changing the entire communications infrastructure. The convergence between telecommunications and IT has made it possible for both voice and data traffic to be carried through the same Broadband Network. VoIP uses IP Protocol to transmit voice packets over the Internet. In other words, VoIP can send voice, fax and other information in discrete packets over the Internet, rather than through the regular telephone network (PSTN).

Each IP Telephone has its own IP number and memory and is easy to move, therefore making it easier to add and remove users and physically move handsets.

The choice and range of solutions is growing all the time. Most companies are choosing IP-enabled PBX (Hybrid PBX). The good thing about hybrids is that the business can reuse a lot of its existing components.

The reliability of the traditional PBX and the investment protection of existing handsets, where there is no business case to replace it, are combined with a level of IP integration that best fits the organization’s requirements and where it really adds value.

VoIP can provide call switching and routing, interactive voice response, pre-paid telephony, emergency call-out, call centre and virtual call centre, interactive chat, multimedia messaging, internet service integration, audio conferencing, SMS and remote-worker management.

Benefits of Office-To-Office PBX:

Please call us at 9335607-10 or email us at sales@accesstel.net for solution and pricing.

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